Delivery and returns

 

 

• For European destinations (Austria, Belgium, Czech Republic, Denmark, Finland, Germany, Greece, Hungary, Iceland, Ireland, Italy, Luxembourg, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland and United Kingdom) and other destinations (Africa, Canada, DOM, Middle east, South America) deliveries are made by the COLISSIMO suivi.

 

Due to high cost of delivering to remote Islands and the difficulty with arranging returns, orders can only be placed on and delivered  to UK mainland and Nothern Ireland addresses.

 

• The Visitor can choose to have his parcel delivered by post, to the address specified at the time of the order (Home address or another address). If the Visitor is not at home , the parcel won't be left in the letterbox.

•  Delivery period

Deliveries are made by COLISSIMO Suivi, from monday to friday, within 3-7* working days, since the parcel is sent. Subject to any fortuitous events or cases of force majeure that operate to delay delivery independently of the will of and efforts made by KINOUSSES.

You will receive a confirmation e-mail when your parcel will be sent , and you can track your parcel via the parcel number that we will provide you, on the website parcelforce.co.uk. You can track your parcel on our website too, since your customer area in 'Order tracking' section 

• UK Delivery costs

Our standard delivery service, shipped via Parcel Force in the UK, costs € 5.90  per order.

Free delivery over € 70*

•  Satisfaction guarantee

The items purchased via the www.kinousses.com website may be exchanged or refunded in the absence of any mention to the contrary.
A guarantee is extended to the Visitor enabling him to send back any defective items with which he is not fully satisfied.

• Returns

If, within 14 days of receiving your parcel, you are not fully satisfied with your product, you can return it by post to the following address : 

NOVATEX - Les Kinousses

Service Retour

ZA du Gouttier

73470 Novalaise

FRANCE

 

* During the sale periods : the average delivery time is extended by 8 working days.

** Except during promotional periods (Sale, private sale, crazy price ...)

The Visitor may return the products or items orders within the period stated below, subject to any other terms and conditions set out in this Article.

• Returning goods by post entitles the Visitor to a refund or an exchange in accordance with the KINOUSSES General Terms and Conditions of Sale. 

Exchange : If the new product chosen is less expensive, the price difference will be refunded directly to the Visitor. 

Beyond the legal cooling-off period of 15 days, the Visitor cannot ask any more for an exchange or a refund of any products or items ordered via the www.kinousses.com website.

• In all events, products returned must be accompanied by a return slip filled in as appropriate. 

Furthermore, KINOUSSES may refuse any product or item returned in different or damaged packaging or in a condition other than its original condition where no express comments or reservations have been entered by the Visitor on the delivery slip and no claim has been lodged within 15 days.
If a product or item is returned by the Visitor, a confirmation e-mail will be sent to him to inform him that the return is being processed by KINOUSSES.

Whichever method of return is used, only the price of the product will be refunded. Refunds will be issued by bank transfer and shall take place within 30 days of KINOUSSES having received the products returned. An e-mail will be sent to the Visitor to inform them of the refund.

• KINOUSSES can also propose a credit note which will be deducted from the amount of the next visitor’s order.

 

If you want to be delivered to another address than your usual address, or if your order is a gift, please indicate it when your order is placed after validatting your cart and when you enter the delivery address.

• You can add you personal message in the box provided for this purpose.

Your addressee will receive his gift whithout price and accompanied by your message.

And you can download your bill directly from you Kinousses account once the parcel has been shipped from our warehouse. You will receive a confirmation e-mail when the parcel will be sent.

 

 

 

 

Circle of Excellence Shopzilla® rewards the merchands of the Shopzilla® Network  who provided excellent performance as judged by their customers during one year.

In 2011, more than 2000 online retailers in France competed for this award. The 19 winners received feedback from their customers during the award year and collected Top Marks.

These marks are the result of the customers feedbak.

These comments are collected during the time of sale and after receiving the products, and focus on 7 criterias of satisfaction : 

1. Overall satisfaction with the purchase

2. Range of products

3. Easy to find the desired products

4. Probability of a new purchase on the web site 

5. Product true to expectations 

6. On time delivery

7. After sales-service

 

To check our status as a winner and discover the other web sites elected, click here.